Refund Policy

Returns & Refunds

1.1 Return Prior to Order Processing

City Hoops Inc offers a complete refund on any order that has not yet been packaged, processed or has left for delivery. The interpretation of packaged, processed or left for delivery will be at the sole discretion of City Hoops Inc. 

1.2 Return Due To Change Of Mind

City Hoops Inc. will happily accept returns due to change of mind for any original and unopened packaging. This request must be received within 30 days of delivery.

The customer will be responsible for the coordination and cost of any return shipping. City Hoops will not reimburse for this cost.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

City Hoops Inc will refund 65% of the value of the goods returned but will NOT refund the value of any shipping paid as noted above. The 35% restocking charge relates to restocking the item, incurred unpackaging expenses and admin related to the initial and return shipment.

Exchanges

Certain circumstances may allow for an exchange of items. Please connect with our team at: orders@cityhoops.com to find out more.

Customers are responsible for all shipping & restocking fees associated with an exchange.